Privacy Policy

Galvanix Doors Trading L.L.C (“Galvanix”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our website, request a quote, or engage with our products and services.

By using our website or submitting your information to us, you consent to the practices described in this Privacy Policy.

We may collect the following categories of information:

Personal and Business Information

• Name, job title, and company name.
• Email address, telephone number, and mailing address.
• Project details, specifications, and enquiry information submitted through our forms.

Technical and Usage Information

• IP address, browser type, and device information.
• Pages visited, time spent on site, and referral sources.
• Cookies and similar tracking technologies (see Section 9).

We use the information we collect for the following purposes:

• To respond to enquiries, quotation requests, and customer service communications.
• To process orders, manage projects, and fulfil contractual obligations.
• To send relevant product updates, announcements, or promotional communications (where you have opted in).
• To improve our website, services, and user experience through analytics.
• To comply with applicable legal and regulatory requirements in the UAE and internationally.

Galvanix does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website, processing payments, or fulfilling orders, subject to confidentiality obligations.
• Legal compliance: Where required by UAE law, regulation, court order, or governmental authority.
• Business transfers: In connection with any merger, acquisition, or sale of company assets, with appropriate notice to you.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, satisfy legal and contractual obligations, and resolve disputes.

Customer records related to orders and projects are typically retained for a minimum of five (5) years in accordance with UAE commercial law requirements.

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to contact us promptly if you have any concerns about the security of your data.

Subject to applicable UAE data protection regulations, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided in Section 11.

Our operations are based in the United Arab Emirates. If you are accessing our services from outside the UAE, please be aware that your information may be transferred to and processed in the UAE, where data protection laws may differ from those in your country.

By using our services, you consent to any such transfer in accordance with this Privacy Policy.

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can control cookie settings through your browser settings; however, disabling certain cookies may affect the functionality of our website.

We use only essential and analytical cookies and do not use cookies for targeted advertising purposes.

Our website may contain links to third-party websites. Galvanix is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

For any questions, concerns, or requests relating to this Privacy Policy, please contact: