Return & Refund Policy

This Return & Refund Policy outlines the terms governing the return, replacement, cancellation, and refund of products and services supplied by Galvanix Doors Trading L.L.C (“Galvanix”, “we”, “our”, or “us”).

By placing an order with Galvanix, the customer acknowledges and agrees to the terms set forth in this policy.

Galvanix specializes in the design, manufacture, and supply of industrial security shutter systems and related solutions that are engineered to project-specific requirements.

As the majority of our products are custom-manufactured based on approved dimensions, specifications, finishes, and operational requirements:

• Custom-manufactured products are not eligible for return or refund once production has commenced.
• Deposits, advance payments, and progress payments are non-refundable after the commencement of manufacturing or material procurement.
• Modifications requested after order confirmation may be subject to additional costs, revised lead times, and engineering review.
• Cancellation requests received after production has commenced may not be accepted.

Customers are responsible for reviewing and approving all quotations, technical specifications, drawings, dimensions, finishes, and project details prior to placing an order.

Galvanix shall not be liable for returns, refunds, or replacements arising from:

• Incorrect measurements provided by the customer or third parties.
• Changes in project requirements after order confirmation.
• Customer-approved specifications later deemed unsuitable for the intended application.

Customers must inspect all products upon delivery and notify Galvanix in writing of any damage, manufacturing defect, or material discrepancy within seven (7) calendar days of receipt.

To facilitate evaluation, customers may be required to provide:

• Order reference details.
• Photographic evidence.
• Description of the issue.
• Delivery documentation.

Following assessment and verification, Galvanix may, at its sole discretion:

• Repair the affected product;
• Replace the affected product;
• Provide an appropriate refund or credit where warranted.

No claim shall be accepted where products have been altered, modified, improperly installed, misused, or damaged after delivery.

Where installation services are provided by Galvanix, any workmanship-related concerns must be reported within seven (7) calendar days of project completion.

Upon inspection, Galvanix will undertake reasonable corrective measures where the issue is determined to have resulted directly from our installation activities.

This provision does not extend to damage caused by misuse, unauthorized modifications, structural movement, third-party works, lack of maintenance, or external environmental factors.

Orders may be cancelled only before procurement, engineering, fabrication, or manufacturing activities have commenced.

Where cancellation is approved, Galvanix reserves the right to deduct any costs incurred, including but not limited to:

• Engineering and design services;
• Site surveys and technical consultations;
• Material procurement costs;
• Administrative and project management expenses;
• Third-party supplier commitments.

Any remaining balance, where applicable, shall be refunded accordingly.

Approved refunds shall be processed through the original payment method whenever reasonably practicable.

Refund processing times may vary depending on financial institutions, payment providers, and banking procedures.

Galvanix shall not be responsible for delays caused by third-party payment processors or banking institutions.

Except as expressly stated in this policy or required by applicable law, Galvanix shall not be liable for any indirect, consequential, incidental, or special damages arising from the purchase, installation, use, or inability to use its products or services.

The maximum liability of Galvanix shall not exceed the amount paid by the customer for the affected product or service.

For enquiries relating to returns, refunds, cancellations, or product concerns, please contact: